New CSP direct bill requirements begin
August 31, 2018

Digital transformation is evolving the way you and your customers do business. To keep pace and help you make the best decisions for your business, we’ve updated enrollment requirements for direct bill partners in the Cloud Solution Provider program.

Our goal is to ensure you enjoy steady business growth. While there are no specific performance targets associated with these updates, your performance will be considered as a key success component in the future.

As a valued Microsoft partner, please review and prepare to meet the following direct bill requirements that will go into effect by your next enrollment period after August 31, 2018:

Purchase a Microsoft support plan

To help you meet your customers' specific support needs, we offer two plans:
  • Microsoft Advanced Support for Partners provides break/fix problem resolution, response times of less than one hour for critical issues, and the ability to manage support incidents on your customers' behalf.
  • Microsoft Premier Support for Partners provides comprehensive support services including prioritized response times, a designated account manager, training programs, and more.

Demonstrate key capabilities

  • Provide at least one managed service, IP service, or customer solution application.
  • Enable billing and provisioning infrastructure.

If you are unable to meet these new requirements for any reason, you can continue to transact and sell to your customers through an indirect provider in your area.


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Microsoft Partner Network
Thank you for your partnership.